If you believe your bet365 account balance is incorrect, this may be due to one of the following reasons:

It's possible that your bet may not have been settled.

You can check your bet history by completing the following steps:

We aim to settle all bets within an hour of an event finishing.

Bet Credits are valid for seven days after being claimed. They are included in your total balance, which appears at the top right of the page. When they expire, your balance will be adjusted, which may result in an unexpected change.

You can find your Bet Credit amount, including the expiration date by:

The declaration of a non-runner may affect how your bets are settled, including the potential application of a Rule 4 deduction. This can result in your account balance differing from what you expected. You can find more information on Non-Runners and Rule 4 here.

A Dead Heat occurs when two or more competitors finish an event in a tie, meaning they cannot be separated by judges, timings or a photo finish. This may affect your account balance as a Dead Heat can result in a lower payout than expected. You can find more information on Dead Heats here.

If you have opted in to Jackpot365, your account balance may differ to what you expected. Jackpot365 adds an additional amount to eligible casino games and Sports bets.

For eligible casino games, an additional £0.10 (or currency equivalent) is added to each stake.

For Sports bets, an additional £0.50 (or currency equivalent) is placed on top of your initial stake.

You can opt-in to Jackpot365 by selecting the 'Opt In' toggle on the Jackpot365 banner on the Casino site or the bottom of the eligible game page. For Sports bets, this option will appear on your betslip. To opt-out, deselect the 'Opt In' toggle.

To refresh your balance:

To hide your account balance: